Privacy Policy for Thousand Islands Fish
Thousand Islands Fish ("we," "our," or "us") is dedicated to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, make purchases, or interact with our services, which include sales of fishing rods, reels, tackle, bait, outdoor apparel, marine electronics, fishing licenses, and expert advice for local fishing conditions.
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when creating an account, making a purchase, applying for a fishing license, signing up for newsletters, or contacting us. This may include your name, shipping address, billing address, email address, phone number, and payment information. For fishing licenses, additional identification details as required by provincial regulations may be collected.
- Transactional Data: Details about purchases you make through our site, including the products or services acquired, date and time of transactions, and payment methods.
- Technical Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and identify areas for improvement.
- Communication Data: Records of your communications with us, including emails, chat sessions, and phone calls.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders for fishing gear, apparel, licenses, and other products/services.
- To manage your account and provide customer support.
- To communicate with you about your orders, products, services, and promotional offers.
- To provide expert advice tailored to your needs.
- To personalize your experience on our website and recommend products that may interest you.
- To improve our website, products, and services, and to develop new offerings.
- To detect and prevent fraud and other malicious activities.
- To comply with legal obligations, including those related to fishing license acquisition.
3. How We Share Your Information
We do not sell your personal information. We may share your information with third parties in the following circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, website hosting, data analysis, and marketing assistance. These providers have access to personal information needed to perform their functions but are contractually bound to maintain its confidentiality and not to use it for other purposes.
- Legal Compliance and Protection: We may disclose information when required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, yours, or the safety of others, investigate fraud, or respond to a government request. This includes sharing necessary information for the processing of fishing licenses with relevant provincial authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you personally with third parties for various purposes, including analytics and marketing.
4. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.
- Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
To exercise any of these rights, please contact us using the information provided below.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings. Blocking certain types of cookies may impact your experience on our site.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.
9. International Data Transfers
Your information, including personal data, may be processed and stored in Canada or other countries where our service providers maintain facilities. By using our services, you understand that your information may be transferred to and processed in these locations. We ensure that any such transfers comply with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Thousand Islands Fish
118 Water Street, Suite 201
Gananoque, Ontario, K7G 2Y8
Canada